Terri Harwood is the chief operating officer of North American Bancard (NAB), a multi-faceted payment solutions provider dedicated to delivering the latest payments technology with the highest level of customer service. A highly qualified member of the mobile payment industry, Harwood brings over twenty years of experience and knowledge to North American Bancard. With a historical focus on creating optimal service experiences for customers, Harwood leads the successful development and execution of NAB’s operations and logistics expansion strategies, business development, as well as customer communications and service to create an optimum customer experience. Harwood’s efforts have also cultivated a work environment that inspires creativity and personal growth for each and every employee at NAB. A member of the Electronic Transaction Association, Harwood joins NAB from Global Payments where she served as senior vice president of service operations, strategic relationships and business development. Prior to Global Payments, Harwood served eleven years at First Data Merchant Services, where she was instrumental in executing on the alliance bank strategy that helped shape many highly successful and long-standing relationships. She is an award-winning member of the payments industry, having received multiple awards for her work. Harwood attended the Hagerstown Business College in Hagerstown, Md.