These are the answers you're looking for.

Browse and search through articles and video tutorials for the answers to your questions.

Void & refund

Void

Voids cancel a completed sale before the payment is processed. Typically, you will process a void on the same day, before your account batches out (5 PM ET). If you have a sale time stamped after 5 PM, you can void it before 5 PM the following day. 

To void a transaction:

  • Head to "Transactions." 
  • Search and select the transaction you would like to void.
  • Tap “Void” and confirm that you would like to void the transaction.

Refund

Refunds differ from voids in that the transaction has been completed and the payment has been processed. In a refund, the cardholder is credited back funds to their bank account. The refund amount must be greater than $0.00 but cannot exceed the total transaction amount. 

To refund a transaction: 

  • Head to  “Transactions.” 
  • Search and select the transaction you would like to refund. Hit “Refund.”
    • If you’re returning entire item costs, select the item counters to indicate how many of the items are being returned.
    • If the total needs to be adjusted further for any reason, enter it in the “Additional Custom Amount” field.
  • Tap “Refund” to complete.

Sign up for your account in minutes.

Prefer the phone? Call (877) 387-5640