A force transaction is used when the payment processor network is down. It is required to call the payment processor for the transaction approval. This type of transaction requires a voice authorization code.
To force a transaction:
- Tap “Create” on the upper left side of the cart.
- Tap “Force Transaction.”
- Forcing a transaction requires a voice authorization code.
- If you do not have a voice auth code, select “No” from the prompt. A list of phone numbers for Visa/MasterCard/Discover and American Express will appear for you to call and obtain a code.
- If you do have a voice auth code, select “Yes” from the prompt and continue with your transaction as you would with any other sale (required fields are amount, card number, expiration date, and authorization code).