Voids cancel a completed sale before the payment is processed. Typically, you will process a void on the same day, before your account batches out (5 PM ET). If you have a sale time stamped after 5 PM, you can void it before 5 PM the following day.
To void a transaction:
- Tap the gear icon to access the Dashboard.
- Tap “Transactions.”
- Search and select the transaction you would like to void.
- Tap “Void” and confirm that you would like to void the transaction.