Business tips

Six ways mobile technology can help your small business.

By Ryan Gibbons on
post image

In our increasingly wireless world, consumers can hardly imagine what it would be like to be separated from their tablets and smartphones. As a small to mid-sized business owner struggling to survive during these difficult times, it is crucial that you leverage modern mobile innovations. 

Better communications.

Incorporating mobile tech into your business can make interacting with your employees and your customers significantly more seamless. With the proper mobile payments technology in place, you can:

• Interact with customers and staff conveniently from anywhere in real time. 

• Provide customized communications to your customers.

• Simplify and streamline relationships with vendors, including inventory and invoice management.

Remote work.

Thanks to mobile innovations, your employees are no longer bound to your brick-and-mortar location in order to access your network, programs, and tools. As a result, their levels of distraction and stress can be markedly reduced, without negatively affecting productivity, accountability, or responsiveness.

New ways to interact with customers.

The traditional ways of interacting with buyers, including face-to-face, phone, and email, remain. However, mobile technology opens the door to additional possibilities. For many businesses, one of the most effective among these is real-time chat that can be conducted between your employees and customers, or outsourced to a chatbot company or remote service provider.

Financial savings.

Mobile technology can also positively impact your bottom line in several compelling ways. 

• It replaces paper-based records and reporting, reducing costly human error, and freeing up staff.

• It reduces the need for expensive legacy technology.

• It leverages cloud-based systems to replace cumbersome physical files, and makes managing and sharing them easier and more secure.

• It simplifies communication through conference recording, talk-to-text, and voicemail-to-text functionality.

• It streamlines operations like file-sharing, time-tracking, employee payroll, and inventory management.

A more modern office.

Today’s employees expect that their workplaces will keep up with the times, and that includes giving them the ability to integrate with their mobile phones and laptops. While keeping pace with rapidly evolving technology involves implementing enhanced security measures, doing so has become a necessary cost of doing business, as well as a way to attract and retain top-tier talent.

Enhanced customer service.

Wireless innovations also help to make the buyer’s experience more seamless. In addition to offering customers greater flexibility in terms of browsing for products, mobile credit card readers allow them to make purchases in-store, at a trade show or farmer’s market, or even from the comfort of the buyer’s own home.

In this constantly evolving world where it is difficult to make accurate predictions, it nevertheless seems quite likely that mobile innovations are here to stay. In the years to come, these payment solutions will only be refined and customized, making them all the more essential to your success.