To accept an EMV transaction:

• Make sure your reader is connected.
• Insert the card into the reader.
• Leave the card in the reader until the transaction has processed.
• Remove the card when you are prompted to do so.
• iOS and Android mobile users- If a card is inserted incorrectly and the Unable to Process screen appears, remove the card, then select Dismiss & Try Chip Again or Try a Different Card.
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• Payanywhere Smart Solutions - If a card is inserted incorrectly and you receive the Unable to Process message, insert the card correctly to attempt the transaction again.
• If the EMV card continues to fail, the app will then indicate to swipe the card instead.
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Smart POS, Smart POS+ and Smart Flex users:

• When inserting an EMV chip card, DO NOT remove the card until the device/app prompts you to. 
• Removing the card prematurely may cause the customer facing screen to crash and require you to restart the device.