Void

Voids cancel a completed sale before the payment is processed. Typically, you will process a void on the same day, before your account batches out (10 PM ET). If you have a sale time stamped after 10 PM, you can void it before 10 PM the following day.

To void a transaction:

• Head to Transactions.
• Search and select the transaction you would like to void.
• Tap Void and confirm that you would like to void the transaction.
• Send the customer an optional receipt, if necessary. 

Refund

Refunds differ from voids in that the transaction has been completed and the payment has been processed. In a refund, the cardholder is credited back funds to their bank account. The refund amount must be greater than $0.00 but cannot exceed the total transaction amount.

To refund a transaction:

• Head to Transactions.
• Search and select the transaction you would like to refund. Hit Refund.
  • If you’re returning entire item costs, select the item counters to indicate how many of the items are being returned.
  • If the total needs to be adjusted further for any reason, enter it in the Additional Custom Amount field.
• Tap Refund to complete.
• Send the customer an optional receipt, if necessary.

To learn how to void and refund transactions in Payments Hub, click here.