The Disputes page allows you to view and manage any disputed transactions.

After a sale, your customer generally has 120 days to file a chargeback dispute for any transaction. Respond to disputes in a timely manner to best protect yourself. 

Visa, Mastercard, and Discover Disputes
All documents must be submitted within 14 days of the dispute date.

American Express Disputes
All documents must be submitted within 10 days of the dispute date.

To rebut a dispute:

1. Click Action Required to filter for your active disputes. Select the dispute you want to manage.
2. Click Rebut.
   
   
3. You will be prompted to upload supporting documentation.
   
   • Accepted file formats: doc or docx, xls or xlsx, ppt or pptx, jpg or jpeg, gif, tif or mtif, pdf, txt, html. 
   • Max file size: 5 mb.
   • If you would like assistance with your rebuttal, you can call 877.804.4072. 
4. Click Submit.
5. Comments between you and the Chargeback team will be located in your Dispute Details, under Associated Comments.
    

After initial review of your dispute rebuttal, your customer can choose to continue to dispute the transaction. Visa and Mastercard call this a Pre-Arbitration. Discover calls this a second dispute.

You will receive an email notification of this and if you choose to rebut the dispute again, you must accept the responsibility of any possible fees or fines if you lose. 

If you continue with the rebuttal, the dispute goes into arbitration and will be visible in the Under Review filter.