In the event that your credit card reader malfunctions, there is a 12-month limited warranty. In the event that you misplace your card reader, we will send you a replacement for an additional fee. If you need a replacement, order an additional one through PayAnywhere Inside or contact Customer Service at 877.387.5640.

General Issues

• Supported devices: Click here
• Always ensure you're running the latest version of PayAnywhere. To check:
  • iOS: Settings→Help
  • Android: Settings→Tutorials and Support→Build Version (at the bottom of the screen)
• Try a device restart.
• Avoid using phone or device cases when using the reader. This could prevent the reader from being plugged in properly.
• Make sure the device volume is turned all the way up.

Commonly-Reported Issues

• Card Reader Cannot Connect/Initialize
  • Ensure the phone or device volume is at maximum volume.
  • Ensure PayAnywhere and the bumper is facing the same way as the screen when you plug it in.
• Card Swipe Issues
  • Ensure the card reader is plugged in at the proper orientation.
  • Holding the card with the magnetic strip facing up toward the PayAnywhere logo, swipe the card from right to left using a swift, firm action. Some users report a distinct sound of "Snick!" when the card swipe is done correctly.
  • The app will prompt the user if the card swipe was done incorrectly. It sometimes takes a few tries to get the technique down.
  • Some users have found that bending the card slightly when swiping, so that the card has better contact with the mag stripe reader on the inside, results in a better swipe result.
  • As with all swipe readers, older cards will have a more difficult time.
  • If the card has a chip in it, the user MUST use the Chip Insert function. Swiping the card will result in an error.