Supported Devices

Android

Minimum OS 2.2 or later

Supported Devices

BlackBerry

Minimum OS 4.7 or later

Account Setup

Getting Started

• To get started with PayAnywhere, you will need a compatible Apple, Android, or BlackBerry device.
• Sign up for a PayAnywhere account.
• Download the free app from the App Store, Google Play (formerly Android Market), or BlackBerry App World.
• Start selling with PayAnywhere!

Account Setup

Add Bank Account Later

• If you selected “Add Bank Account Later” during the application process, you will receive emails from PayAnywhere as a reminder to add your banking information.
• To add your bank account, go to the PayAnywhere Merchant Portal -> My Profile.
• You will need the routing number and account number for your bank account.
• Please note that until you provide your banking information, PayAnywhere will be unable to send you funds.

Account Setup

First Time Login

• After your account is approved, you will receive a Welcome Letter via email that contains the credentials needed to login to the PayAnywhere app.
• Launch PayAnywhere to enter your credentials (Merchant ID, Login ID, Username, Password, Account Name).
  • The "Account Name" field is a nickname for your account and your customers will not see this name. Please note that credentials are case-sensitive.

Account Setup

Merchant Profile Setup

Once you login to PayAnywhere, the app will guide you through setting up your merchant account. You will be taken through the following screens.

• Merchant Account Details: This page is pre-populated with your MID and Login ID. The "Terminal ID" and "Re-Name Terminal" fields are optional and are simply nicknames for the device you are using with PayAnywhere.
• Merchant Profile: This page is pre-populated with the details you provided when you signed up for your account. The information on this page is reflected in the receipt. You are free to edit the information as you please, including adding a logo, website, email, or a personalized message.
• Password: A five-digit password is required when you first set up your account. A password is required as an added security measure to prevent unauthorized usage of your PayAnywhere account.
  • In the event that you forget your password, you are given 3 tries to unlock the app. After 3 unsuccessful tries, you will be prompted with your Security Question. If you are unable to answer your question correctly, you will be asked specific account information in order to recover your password.
• Lock Period: To further prevent unauthorized usage of your PayAnywhere account, you are asked to set a lock period. This is similar to the lock function of your smartphone or tablet, where you are prompted to enter in your password after a certain period of time. You can choose to select "Never" if you don’t want your app to lock.
• Printing: If you have a compatible AirPrint, or Star Printer, you can choose to link your printer to the app. Please first refer to the instructions that came with your printer. Then, make sure your device is connected to the same wireless network as your equipment. Enable the printer by toggling "On." If you do not need to link to a Printer, simply hit "Next."
• Settings: These are the settings to make PayAnywhere work the way you need it to. You can turn on Tip and set a Tip Default; use GeoTax; turn on Cash to track cash payments; apply Discounts to individual sales; associate sales with Invoice Numbers; send a copy of customer receipts to your email; turn off the Signature Requirement for transactions below $25; and more.

Account Setup

Set up Inventory Items

Create inventory to easily access your products or services and provide an itemized transaction on your receipts. To set up your inventory, go to "Menu" ⟹ "Setup" ⟹ "Inventory."

After you've created categories, enter in items. To create an Item:

To Create a New Item

1. Tap "New Item."
2. Enter in a name for your item. Tap "Save."
3. Place your item into a category you previously created. You can also create a new category at this time. Tap "Save."
4. Assign a price to the item. Tap "Save."
5. Select whether you would like the item to be taxable by toggling "On."
6. Attach a photo to the item by selecting from your camera or your photo library. Tap "Save."

If you need to edit or delete Items, tap "Edit Items." You can then edit the Item or Delete it.

Using the Card Reader

Swiping Tips

Here are a couple tips on the art of swiping. To get a good swipe, try to firmly and steadily swipe the card through the reader.

Make sure volume is maximized when you launch the app and have plugged in the card reader. On some phone models, Ringer volume is different from Headset volume. It is the Headset volume that needs to be maxed.

Make sure that the magstripe of the credit card is facing the right direction. If you are looking at the front of your card reader, you will see payanywhere.com. You should also be looking at the magstripe.

If you are using a case on your device, check to make sure the sleeve isn’t preventing the card reader from being plugged in all the way.

Using the Card Reader

Card Reader Issues

In the event that your credit card reader malfunctions, there is a 12-month limited warranty. In the event that you misplace your card reader, we will send you a replacement for an additional fee. If you need a replacement, contact Technical Support at 877.387.5037.

Using the Card Reader

Additional Card Reader

If you would like additional credit card readers, please call Customer Service at 877.387.5037. Please be prepared to answer the following questions:

1. How many additional readers do you need?
2. How do you plan on using the readers?
3. How much do you process monthly (or how much do you expect to process monthly)?

Making a Sale

General Information

In order to process a sale, you will need a data/wireless/WiFi plan that includes Internet access.

If you are in the middle of a transaction and you receive a phone call or text message, press "Decline" and complete your transaction. Hitting "Accept" will abruptly end your transaction and force the app to close.

Accept credit and check cards including Visa, MasterCard, and Discover. American Express requires separate approval. If you would like assistance setting up for American Express, please call Customer Service at 877.387.5037.

Making a Sale

New Sale

To process a sale:

1. Tap "New Charge."
2. Enter the charge amount into the "Price" field. The following steps 4-6 are optional; you can skip to step 6 to complete your transaction.
3. Enter in a description for your item in "Item Name."
4. Attach a photo to the item by selecting from your camera or your photo library.
5. Increase or decrease the quantity of the item by selecting the + or – buttons.
6. Select whether you would like the item to be taxable by toggling "On."
7. Hit "Charge."

To process a sale from your inventory:

1. Tap "New Charge."
2. Tap "Inventory." You will see a list of your items and categories. You can also add to your inventory while in the process of a transaction.
3. Select the item and specify the quantity that is being purchased.
4. Hit "Charge."

Making a Sale

Discounts

To process a sale with a Discount:

1. If you have not already done so, toggle the Discounts function to "On" in "Menu" ⟹ "Settings."
2. Tap "New Charge."
3. Enter in an item or select an item from your inventory.
4. Before you hit "Charge," you can apply a discount by dollar amount or percentage.
5. Once you have reviewed your transaction, tap "Charge."

The discount will be reflected as a line item in the receipt.

Making a Sale

Tips

To process a sale with Tips:

• If you have not already done so, toggle the "Tips" function to "On" in "Menu" ⟹ "Settings."
• After you’ve hit "Charge" and you’ve been notified that the transaction was approved, the app will take you to the Signature screen.
• Before a customer signs, he or she can select a tip amount.

Making a Sale

Taxes

To process a sale with Tax, you can toggle the "Auto-Detect Tax" option to "On" in "Menu" ⟹ "Settings." Auto-detect tax turns on the GeoTax feature, which automatically calculates the appropriate tax rate based on your location. Or if you prefer, you can set a default tax rate.

Making a Sale

Processing a Cash Sale

To process a sale with Cash:

• If you have not already done so, toggle the "Cash" function to "On" in "Menu" ⟹ "Settings."
• Proceed with your transaction as you would a credit card transaction. Tap "Charge."
• The app will ask you if your customer is paying with "Cash" or "Credit." Tap "Cash."
• At the top, you will see the Total Amount you are charging. Enter in the "Amount Tendered" in the second field.
• Once you do so, the app will calculate Change Due. Hit "Cash Out."

Making a Sale

Sending a Receipt

To send your customer a receipt:

1. After you have completed your sale, you will have the option to send a receipt.
2. Enter in your customer’s name and email address. If your customer is already in your Contact list, you can simply tap the "+" button to find them quickly.
3. Tap "Send Receipt."

To modify your Receipt options, go to "Menu" ⟹ "Settings." You will be able to turn on the option send yourself a copy of the receipt to your email.

To re-send a receipt, you can go to your Recent Transactions reports or through the PayAnywhere Merchant-Portal.

Making a Sale

Deposit of Funds

PayAnywhere deposits funds within two business days of processed sales. We will send you an email when the deposit to your bank account has been initiated. Amount funded will be less processing fees. You can turn off the option for these emails through the PayAnywhere Merchant Portal

Merchant Portal

First Time Login

1. To login to the PayAnywhere Merchant Portal for the first time, go to portal.payanywhere.com.
2. Under "Start By Activating Your Account," enter your MID and click "Activate Now."
3. You will be asked specific account information to verify your identity.
4. Once you complete this form, PayAnywhere will send you an email with your initial login information.

In-App Reporting

Viewing Reports

1. To view reports in the PayAnywhere app, go to "Menu" ⟹ "Transactions."
2. Here you will see a list of available reports, including "Most Recent Transactions," "All Transactions," and reports by "Top Item," the day, week, month, or a custom date range.
3. Heat Map functionality is built into your reports.

You can also search for specific transactions by using the "Search" function to sort by Date Range, Amount Range, Authorization Number, Card Type, and the Last 4 Digits of Card.

Through your transactions list, you have the ability to send additional copies of receipts.

Promotions & Rebates

Retail Card Reader

If you bought a credit card reader at a retail store, PayAnywhere will apply a $10 rebate after your first swiped transaction. You will receive this rebate as an ACH credit to your bank account.

Promotions & Rebates

Free Processing Promotion

If you were offered $1000 in free processing through the retail reader or at a tradeshow, PayAnywhere is waiving processing fees for the first 30 days after account approval on up to $1000 in processing volume*. This promotion will be applied via an ACH credit to your bank account. Program is subject to change without notice.

*If you purchased a reader at Sam’s Club, you are eligible to receive $1500 in free processing

Promotions & Rebates

Referral Program

We love referrals! When you refer a friend or business to PayAnywhere, we’ll give you $20 as a thank you. This will be reflected as an ACH credit to your bank account after your friend has activated their PayAnywhere account by processing at least $150 in Visa/MasterCard/Discover transactions.

Glossary

Card Reader, Terminal or Device

The hardware that attaches to your smartphone and is used to swipe a card.

Glossary

Merchant Account

An account established by a merchant (you, the business owner) for the purpose of accepting credit cards as a form of payment. A merchant account keeps you in control of your money, whereas sharing an account can lead to both you and your money becoming vulnerable to potential fraud.

Glossary

Merchant Identification Number (MID)

When you are approved for a merchant account, you are assigned a unique Merchant Identification Number.

Glossary

Transaction Rate

A service cost that is charged on a per transaction basis. PayAnywhere has rates dependent on how you process a transaction, i.e., swiped or keyed.

Glossary

Swiped Transaction

A transaction where the card is passed through a credit card terminal and the card’s magnetic stripe is read by the terminal. When you swipe a credit card, you receive lower rates than when you key the credit card information.

Glossary

Keyed/Manual Transaction

A transaction where the card information is manually entered into the credit card terminal.

Glossary

CVV (Card Verification Value) or CVC (Card Security Code)

The three- or four-digit number typically following the account number, usually located on the signature panel on the back side of credit cards. CVV numbers on American Express cards appear on the front side of credit cards.

Glossary

Sale

The transfer of funds from a cardholder’s account to the merchant account for products or services received.

Glossary

Refund

The reverse of a sale; a transaction where money from the merchant account is transferred to the cardholder’s account.

Glossary

Void

A cancellation of a completed transaction, removing the transaction from the batch so that it does not go out for settlement.

Glossary

Pre-Authorization or Authorization Hold

When the cardholder’s bank immediately authorizes a credit card transaction but holds the funds as unavailable to the merchant until he or she officially clears/settles the transaction. This allows for changes in the sale amount that might occur between the time of authorization and settlement. Example: Hotel stays where last minute phone calls or room services could affect the amount of the bill after checkout.

Glossary

Forced Authorization

An approval response that is obtained through interactive communication between an issue and an acquirer, their authorizing processors, or stand-in processing or through telephone, facsimile, or telex communications.