New people are introduced to your small business during the holiday season. You have the opportunity to turn them into loyal customers by providing a high level of service. A survey by Corvisa Cloud found that 69% of consumers report worse customer experiences during the holidays.
The holiday season is a great time for sales, and it can make or break the bottom line for small business. This creates pressure for both the business owner and employees. This, however, does not mean it is time to slow down. While you may need to invest in temporary additional staffing, it is also important to manage the stress that comes with the season. Business owners need to ensure that employees are functioning, healthy and happy. Here are three ways to manage the stress that accompanies the holiday season, courtesy of Horizon Business Funding:
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